If Outlook tells you a test failed, double-check to be sure you’ve entered the settings correctly.

Keep in mind that when you use IMAP for a mailbox, Outlook displays the folders for that address below the other folders.
You might need to click on the little triangle icon below the address to see all the folders on the server, too:

This is unfortunately just the way Outlook displays IMAP accounts, and not something we can control.

Setting up “Sent Items” (optional)

If you want Outlook to store your sent mail on the server so it can be seen from other IMAP devices, you can do this:

• Click the Outlook File tab and select the account for your e-mail address if it’s not already chosen
• Click the Account Settings button to open the settings window
• Make sure your e-mail address is selected, then click Change
• Click the More Settings button
• Click the Sent Items tab
• Choose the folder you want to use to store sent messages

Be sure to choose the same folder on each device you use. Some other devices may automatically choose an existing folder name, such as “Sent”; if you’re using such as device, you should pick the same folder name in Outlook.

We hope you found these instructions helpful. If your email set up does not work, please print out these instructions and redo the setup, making sure you follow the procedure correctly--paying close attention to the highlighted areas. They are the most common mistakes that are made in email setups. Again LPH doesn't have the support staff--nor charge fees-- that allow for support staffing to solve email set up issues on client computers smart phone or tablets. Please contact your IT person if you have a problem.